Privacy Policy
This page explains, in simple terms, how Levail handles personal information submitted through enquiries, phone calls, follow-up messages, and basic website contact activity.
What information may be collected
- Name
- Phone number
- Email address
- Business name
- Enquiry details relevant to missed-call recovery, follow-up, or booking support
How information is used
- To respond to enquiries
- To discuss services and setup options
- To provide missed-call recovery, follow-up, and related support
- To maintain service communication where required
How information is stored
Information may be stored in email, CRM, messaging, phone, and workflow systems used to operate the service. Reasonable steps are taken to keep information secure and only accessible where needed for legitimate business use.
When information may be shared
Information is not sold. It may be shared only where reasonably necessary to operate the service, comply with legal obligations, or use standard business tools involved in enquiries, communication, and delivery.
Cookies and tracking
The website uses essential cookies or local storage where needed to remember your cookie choice and operate the site. Marketing and analytics tracking, including tags managed through Google Tag Manager such as Meta Pixel, should only run after you accept marketing cookies.
If you reject marketing cookies, the site stores that choice and keeps advertising and analytics storage denied unless you later change your choice.
Retention
Information is kept only for as long as reasonably necessary for enquiry handling, service delivery, business records, and legal or accounting requirements.
Your rights
You may request access to, correction of, or deletion of personal information by contacting hello@levail.co.uk. Some information may need to be retained where there is a legal or legitimate business reason to do so.
Contact
Questions about this policy can be sent to hello@levail.co.uk.